Hello! My name is

JAMIE LIN

I’m a UX Designer creating inclusive experiences in Los Angeles.

UX Design

UX Design

UI Design

UI Design

Product Concept

B2B

Patient Experience

Design Systems

Patient Experience

Sunrise

CreateSC 3rd Place Winner

Sunrise is a mobile app concept designed to provide a toolset for users to build their own “happiness kit” - a mental health resource that combines self affirmation, community connection, and physical health reminders.
Designed for a 24-hour design challenge for university students.

UI Design

B2B

Design Challenge

  • The face of any patient relationship management system. This one was due for a refresh, so myself, 2 other designers, and 1 researcher set out to craft the next dashboard. On top of usage data and user interviews, I built prototypes for 5 key workflows to use in unmoderated testing with current users. We already have designs ready for 3 future iterations.

  • I leverage past experiences in forms research and design to create the first-iteration new patient forms experience. I and 2 other designers, deliver a faster, easier, and more accessible solution for patients. Due to the range of users for this project (practically everyone goes to the dentist!) the key components of this project for me are inclusivity, accessibility, and simplicity.

  • The UX of an all-functional form builder is a problem for the ages. I tackled this challenge as part of a reskin project for the product, and got to spend time examining a lot of user data and forms material. The focus of this project was finding the sweet spot between customizability and simplicity, and honestly, I’m not sure I’ve found it just yet.

  • Demandforce services thousands of small to medium businesses around the U.S. in industries such as medical, automobile, optometry, spa, and more. As the product undergoes a rebrand, I designed the new set of reputation features including Reviews, Surveys, and Referrals. By incorporating nudges and thoughtful design patterns, clients are more likely to receive valuable feedback from their customers.

  • The core value of a relationship management system comes from communications tools, allowing users to easily contact mass numbers of customers and be able to track the results of each message or call. The designs of the communication history features focus on the display of large amounts of data, as well as an easily digestible and meaningful insight summary.

  • Enterprise clients need the ability to manage not just their customers, but their multiple offices as well. This feature was a new addition designed to make it easy for managers to pull relevant and meaningful data tables from simple filters built based on our database queries. This feature is an ongoing project, which we intend on integrating with other data-driven features to provide accessible and powerful insights to our clients.

  • The product is undergoing a rebrand that utilizes a brand new design system I manage. Built with reference to Google’s Material Design and WCAG guidelines, the design system is created using atomic design components for desktop users.